AudioCodes MP-11 User Manual download pdf (Page 47)

• Once it is received in the user’s inbox, use OWA’s Play-On-Phone to dial an internal extension.

• Confirm the voicemail is delivered to the correct internal extension.

b. To an External Phone number

• Dial the extension for a UM-enabled user and leave a voicemail message.

• Logon to the UM-enabled user’s mailbox in OWA.

• Confirm the voicemail is received in the user’s mailbox.

• Use OWA’s Play-On-Phone to dial an external phone number.

• Confirm the voicemail is delivered to the correct external phone number.

• Troubleshooting:

a. Make sure the appropriate UMMailboxPolicy dialing rule is configured to make this call.

As an example, open an Exchange Management Shell and type in the following

commands:

b. $dp = get-umdialplan -id <dial plan ID>

c. $dp.ConfiguredInCountryOrRegionGroups.Clear()

d. $dp.ConfiguredInCountryOrRegionGroups.Add("anywhere,*,*,")

e. $dp.AllowedInCountryOrRegionGroups.Clear()

f. $dp.AllowedInCountryOrRegionGroups.Add(“anywhere")

g. $dp|set-umdialplan

h. $mp = get-ummailboxpolicy -id <mailbox policy ID>

i. $mp.AllowedInCountryGroups.Clear()

j. $mp.AllowedInCountryGroups.Add("anywhere")

k. $mp|set-ummailboxpolicy

l. The user must be enabled for external dialing on the PBX.

m. Depending on how the PBX is configured, you may need to prepend the trunk access

code (e.g. 9) to the external phone number.

8. Voicemail Button

• Configure a button on the phone of a UM-enabled user to route the user to the pilot number of

the UM server.

• Press this voicemail button on the phone of an UM-enabled user.

• Confirm you are sent to the prompt: “Welcome, you are connected to Microsoft Exchange.

<User Name>. Please enter your pin and press the pound key.”

• Note: If you are not hearing this prompt, verify that the button configured on the phone

passes the user’s extension as the redirect number. This means that the user extension should

appear in the diversion information of the SIP invite.

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AudioCodes MP-11 User Manual Page 47